Step by step process:
Once you have successfully placed your order on our website, we will send you an order confirmation email. Did not receive the email? Do not forget to check your spam!
Orders done over the weekend will be processed on the next working day.
Once your order is placed, we wait a couple of hours before we process your order. After that, we are unable to cancel or make any modifications to your order as it in our system where it will have been passed for processing.
Our supplier will get your order ready. If an item is no longer available, we will be sure to let you know so we can refund you when necessary.
Once ready, your order is handed over to the carrier. We will send you an email confirmation with your tracking number where you can check the status of your order.
Is your order delayed? Please contact email@example.com as we are available to help with any questions you have.
Order received? Enjoy your new items and go explore.
How do I cancel or make changes to my order?
We will try our best to accommodate any changes. But after a few hours, we are unable to cancel or make any modifications to your order as it in our system where it will have been passed for processing. Due to our fast processing times, we are unable to cancel your order once it has been sent to our warehouse for packaging. For more information, please reach out to us firstname.lastname@example.org for assistance.
I need to change my shipping and billing addresses; how can I do this?
Shipping Address: For security reasons, we are unable to make changes to your shipping address. Once your order is dispatched from our warehouse, you will receive an email with your tracking information. You can then contact the relevant carrier to provide them with additional information for the delivery of your parcel.
Billing Address: It is always possible to update your billing address with us by emailing our email@example.com team. Please note that a change to a billing address will only be reflected on your invoice if the change is made before your order is shipped.
I have not received a confirmation email, was my order successful?
Once you have successfully placed an order on our website, you will receive a confirmation screen with an order number, followed by a confirmation email to the email address you have provided in the checkout section of our website. If you do not land on the order confirmation screen, it is possible that your order has not been successful due to a browser issue. If you do not receive the confirmation email, please check your spam folder. If nothing has arrived to you, please contact us by emailing our firstname.lastname@example.org team.
How do I track my order?
Once your order leaves, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.
Will I be charged for out-of-stock items in my order?
If an item in your order is out-of-stock, you will not be charged for that item. For any orders where the full payment has been made, you will be refunded for the missing item(s). The refunded amount should clear in your account within 5-10 business days.